. 2018 Sep 12;6:e5483. doi: 10.7717/peerj.5483

Table 5. Intercorrelations for measures as a function of incidents of trust vs. distrust.

Measure	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28
1 Technology competence		.08	.09	−.05	.08	.05	−.08	.07	.35^**	.24^*	.07	−.06	.11	.29^*	.51^***	.12	.11	.27^*	−.08	.02	−.07	.15	−.03	−.14	−.14	−.10	.01	.05
2 Trust in technology	.04		.03	−.02	.07	.08	.04	−.03	.10	.12	−.01	.23	.05	−.08	−.12	.09	.05	.02	.04	−.01	.02	.03	.16	−.06	.02	−.06	−.16	−.02
3 Regular frequency of use	.17	.05		.29^*	.21	.10	−.09	.21	.4^***	.27^*	.29^*	.22	.06	.05	.03	.39^***	.30^*	−.01	.47^***	.22	.13	.33^**	−.01	.13	−.01	.07	.35^**	−.19
4 Reliability	.07	.02	−.06		.40^***	.29^*	.22	.46^***	.47^***	.29^*	.35^**	.34^**	.27^*	.23	.06	.38^**	.07	.20	.23	.39^**	.35^**	.17	.24^*	−.20	.20	.34^**	.60^***	−.41***
5 Controls	.15	.07	.09	.50^***		.29^*	−.01	.27^*	.22	.20	.16	.25^*	.18	.26^*	.05	.23	−.05	−.08	.12	.07	.02	.11	−.04	−.05	.00	.00	.15	−.21
6 Ease of use	−.05	−.09	.14	.32^***	.32^***		.29^*	.33^**	.28^*	.06	.26^*	.32^**	.64^***	.34^**	.16	.21	−.01	.10	−.02	.13	.17	.12	.21	−.15	.18	.06	.25^*	−.21
7 Response time	.08	.03	−.04	.45^***	.29^**	.35^***		.30^*	.17	.14	.16	.22	.49^***	.30^*	.03	.22	.11	.19	−.03	.20	.27^*	.13	.07	−.09	.27^*	.13	.28^*	−.08
8 Amount	.01	−.12	−.01	.49^***	.33^***	.26^**	.41^***		.45^***	.34^**	.57^***	.46^***	.49^***	.38^**	.21	.25^*	.20	.27^*	.15	.43^***	.29^*	.16	.09	−.05	.22	−.08	.40^***	−.37**
9 Relevance	.21^*	−.14	.33^***	.24^*	.26^**	.28^**	.23^*	.33^***		.49^***	.63^***	.48^***	.31^**	.29^*	.33^**	.45^***	.31^**	.36^**	.38^**	.43^***	.31^*	.45^**	.08	−.09	.15	.14	.43^***	−.33**
10 Security	.15	−.12	.21^*	.09	.14	−.14	.08	.12	.08		.33^**	.37^**	.21	.34^**	.27^*	.41^***	.20	.24^*	.31^**	.42^***	.42^***	.15	−.05	.03	.17	.22	.34^**	−.14
11 Informativeness	.13	−.03	.07	.50^***	.32^***	.25^**	.33^***	.40^***	.58^***	.09		.73^***	.32^**	.34^**	.17	.27^*	.19	.29^*	.20	.46^***	.36^**	.23	.06	.11	.27^*	.05	.24^*	−.35**
12 Credibility	.19^*	−.03	.04	.52^***	.30^**	.19^*	.39^***	.44^***	.36^***	.09	.62^***		.36^**	.20	−.04	.29^*	.20	.23	.25^*	.37^**	.40^***	.29^*	.15	−.03	.22	.07	.06	−.39***
13 Clarity	−.04	−.01	.07	.43^***	.42^***	.62^***	.47^***	.39^***	.46^***	−.02	.5^***	.33^***		.39^***	.15	.36^**	.10	.33^**	−.02	.28^*	.24^*	.13	.11	−.15	.29^*	−.04	.32^**	−.04
14 Participation	.35^***	.00	.15	.54^***	.41^***	.09	.36^***	.40^***	.27^**	.21^*	.32^***	.33^***	.25^**		.55^***	.22	.04	.30^*	.01	.26^*	.27^*	−.05	.06	.01	.11	−.10	.30^*	−.18
15 Transparency	.34^***	.01	.15	.38^***	.40^***	.18	.39^***	.32^***	.28^**	.20^*	.35^***	.24^*	.41^***	.64^***		.09	−.01	.27^*	−.06	.01	−.01	−.14	.05	−.03	.12	−.03	.23	−.08
16 Support	.24^*	.17	.08	.27^**	.43^***	.18	.36^***	.28^**	.37^***	.15	.40^***	.35^***	.38^***	.35^***	.21^*		.40^***	.20	.20	.53^***	.49^***	.29^*	.07	−.07	.26^*	.00	.31^**	−.10
17 Error communication	.18	.08	.28^**	.08	.32^***	.02	.20^*	.18	.43^***	.04	.26^**	.18	.18	.27^**	.19	.44^***		.36^**	.25^*	.45^***	.41^***	.40^**	.14	−.13	.09	−.13	.10	.01
18 Perceived organizational support	.15	.11	.08	.26^*	.34^***	.10	.16	.23^*	.35^***	.13	.44^***	.23^*	.26^**	.27^**	.27^**	.32^***	.35^***		.06	.46^***	.23	.17	.26^*	−.19	.15	.09	.21	−.01
19 Obligation to use	−.09	.25^**	.31^***	−.17	−.04	−.01	−.15	−.12	.08	−.12	−.06	.08	−.02	−.08	−.09	−.05	−.05	−.07		.17	.13	.63^***	−.11	.23	−.10	.10	.17	−.02
20 Ability^a	.15	.16	−.02	.45^***	.31^***	.13	.35^***	.34^***	.23^*	.03	.30^**	.40^***	.41^***	.47^***	.40^***	.48^***	.30^**	.32^***	−.02		.64^***	.23	.33^**	−.08	.33^**	.11	.39^***	−.24*
21 Attitude^a	.04	.19	.11	.33^***	.33^***	.16	.35^***	.20^*	.32^**	.04	.32^**	.31^**	.43^***	.29^**	.30^**	.48^***	.43^***	.43^***	.05	.65^***		.26^*	.27^*	−.17	.24^*	.19	.34^**	−.30*
22 Accountability^a	.15	.24^*	.05	−.02	.03	−.03	.01	−.11	.15	−.01	.11	.00	−.05	−.01	−.05	.18	.27^**	.14	.11	.16	.25^*		.00	.00	−.02	−.02	.03	−.02
23 Well-being	.13	.01	.02	.57^***	.38^***	.38^***	.41^***	.39^***	.34^***	.06	.43^***	.49^***	.48^***	.53^***	.40^***	.36^***	.19^*	.32^***	−.18	.45^***	.36^***	.03		−.61	.36^**	.10	.31^*	−.22
24 Stress	−.29^**	.03	−.02	−.33^***	−.16	−.24^*	−.27^**	−.39^***	−.24^*	−.09	−.33^***	−.49^***	−.28^**	−.34^***	−.26^**	−.28^**	−.01	−.17	.04	−.30^**	−.29^**	−.16	−.57^***		−.16	−.01	−.27^*	.00
25 Performance	.15	.02	.00	.68^***	.41^***	.37^***	.44^***	.48^***	.37^***	.03	.57^***	.51^***	.51^***	.51^***	.35^***	.45^***	.20^*	.36^***	−.14	.48^***	.45^***	.14	.74^***	−.54^***		.01	.21	−.08
26 Post-situational frequency of use	.14	.14	.15	.39^***	.20^*	.21^*	.26^**	.21^*	.25^**	.01	.25^**	.30^**	.41^***	.34^***	.22^*	.26^**	.16	.20^*	.11	.36^***	.35^***	.13	.43^***	−.22^*	.42^**		.51^***	−.34**
27 Post-situational satisfaction with use	.10	.06	.08	.60^***	.41^***	.40^***	.39^***	.46^***	.38^***	.02	.44^***	.50^***	.47^***	.44^***	.36^***	.35^***	.14	.29^**	.11	.44^***	.31^**	.09	.71^***	−.48^***	.69^***	.60^***		−.35**
28 Situational trust /distrust	.18	.16	.13	.72^***	.42^***	.26^**	.37^***	.36^***	.34^***	.13	.49^***	.63^***	.34^***	.46^***	.36^***	.31^**	.26^**	.30^**	−.01	.44^***	.34^***	.06	.57^***	−.36^***	.58^***	.31^**	.49^***

Notes.

Intercorrelations for the distrust condition (n = 70) are presented above the diagonal, and intercorrelations for the trust condition (n = 109) are presented below the diagonal.

Reduced n due to response category “does not apply”, minimum n = 95 in the trust condition and n = 63 in the distrust condition.

p < .05.

^**

p < .01.

^***

p < .001.