Table 6. Factors in the trust and distrust condition: descriptives, internal consistency and contrasts.
| Trust (n = 109) | Distrust (n = 70) | |||||
|---|---|---|---|---|---|---|
| Factor | M (SD) | α | t-test | Cohen’s d | M (SD) | α |
| User | ||||||
| Technology competence | 6.18 (1.02) | .921 | n.s. | 0.089 | 6.09 (0.99) | .901 |
| Trust in technology | 4.55 (1.47) | .909 | n.s. | −0.051 | 4.62 (1.18) | .910 |
| Regular frequency of use | 6.92 (1.33) | – | n.s. | 0.033 | 6.87 (1.75) | – |
| System quality | ||||||
| Reliability | 4.89 (1.35) | .893 | t(177) = 3.88*** | 0.594 | 4.10 (1.30) | .852 |
| Controls | 4.90 (1.14) | .517 | t(177) = 3.32** | 0.510 | 4.33 (1.08) | .405 |
| Ease of use | 4.24 (1.60) | .930 | n.s. | 0.039 | 4.18 (1.44) | .923 |
| Response time | 4.91 (1.72) | .988 | t(177) = 2.38* | 0.362 | 4.31 (1.56) | .964 |
| Information quality | ||||||
| Amount | 4.80 (1.41) | .841 | t(177) = 2.89** | 0.448 | 4.16 (1.46) | .819 |
| Relevance | 5.97 (0.81) | .824 | t(177) = 3.02** | 0.456 | 5.55 (1.07) | .872 |
| Security | 5.66 (1.25) | .896 | t(177) = 2.87** | 0.438 | 5.08 (1.43) | .916 |
| Informativeness | 5.46 (0.99) | .880 | t(177) = 3.69*** | 0.559 | 4.86 (1.19) | .861 |
| Credibility | 5.66 (1.13) | .941 | t(177) = 4.57*** | 0.698 | 4.86 (1.17) | .916 |
| Clarity | 4.59 (1.28) | .790 | n.s. | 0.190 | 4.35 (1.23) | .744 |
| Service quality | ||||||
| Support | 5.46 (1.29) | .849 | t(177) = 2.66** | 0.414 | 4.91 (1.39) | .838 |
| Context | ||||||
| Participation | 3.80 (1.66) | .778 | n.s. | 0.246 | 3.42 (1.35) | .591 |
| Transparency | 4.08 (1.86) | .809 | n.s. | 0.142 | 3.83 (1.61) | .851 |
| Error communication | 5.91 (0.92) | .905 | t(177) = 3.37*** | 0.513 | 5.40 (1.10) | .887 |
| Perceived organizational support | 4.70 (1.41) | .916 | n.s. | 0.209 | 4.40 (1.48) | .880 |
| Obligation to use | 6.06 (1.39) | .832 | n.s. | −0.041 | 6.12 (1.60) | .950 |
| Persons involved | ||||||
| Ability | 5.31 (1.48)a | .957 | t(173) = 2.50* | 0.390 | 4.73 (1.50) | .932 |
| Attitude | 5.20 (1.40)b | .894 | n.s. | 0.239 | 4.88 (1.44) | .875 |
| Accountability | 6.46 (0.76)c | .688 | n.s. | 0.228 | 6.25 (1.03)d | .905 |
| Outcome | ||||||
| Well-being | 3.37 (0.96) | – | t(175.5) = 7.45*** | 1.060 | 2.46 (0.67) | – |
| Stress | 3.46 (1.49) | .950 | t(166.91) = − 3.51*** | −0.518 | 4.18 (1.22) | .925 |
| Performance | 4.66 (1.47) | .914 | t(177) = 5.88*** | 0.898 | 3.41 (1.26) | .884 |
| Post-situational frequency of use | 4.05 (0.85) | – | n.s. | 0.212 | 3.87 (0.85) | – |
| Post-situational satisfaction with use | 4.42 (1.47) | – | t(177) = 2.39* | 0.367 | 3.91 (1.25) | – |
| Situational trust/distrust | 5.47 (1.23) | .875 | t(177) = 5.45*** | 0.828 | 4.37 (1.47) | .821 |
Notes.
- α
- standardized coefficient alpha
- n.s.
- not significant
a
n = 105.
b
n = 103.
c
n = 98.
d
n = 63.
*
p < .05.
**
p < .01.
***
p < .001.