Table 3.
Comparison of parent-reported experiences between the three randomised groups
| Group A: Postal | Group B: Mixed | Group C: Electronic | Significance testsb | |||
|---|---|---|---|---|---|---|
| A vs B | A vs C | B vs C | ||||
| Organisationa (5 items) | 73.3 (14.7) | 74.0 (13.0) | 72.3 (14.0) | ns | ns | p < 0.05 |
| Consultation (6 items) | 78.0 (18.3) | 78.3 (16.9) | 76.5 (18.7) | ns | ns | ns |
| Equipment (3 items) | 65.5 (21.8) | 65.2 (22.1) | 64.5 (21.5) | ns | ns | ns |
| Nurse contact (4 items) | 84.9 (14.5) | 86.2 (13.0) | 84.3 (13.6) | ns | ns | ns |
| Doctor contact (4 items) | 84.2 (16.4) | 84.7 (15.8) | 83.7 (17.2) | ns | ns | ns |
| Outcome (5 items) | 79.8 (18.0) | 79.8 (17.3) | 77.4 (20.2) | ns | ns | ns |
aAll scales are scored 0–100, where 100 is the best possible parent experience. Mean (SD)
bMultilevel regressions, adjusted for hospital level and patient’s age and gender