Table 2.

Sample Tactics and Processes for Implementing Change

Tactics/Processes	Positive Impacts
Communication and involvement	More involved staff
	Better understanding how the changes will impact the organization
	Better knowledge of the changes
	Better ability to cope with the changes
Design process	Better systems design
Process reengineering Quality management efforts Responsibility modeling Site visits Vendor demonstrations	More effective work processes
Change management	Less stressful organizational change
Design of the change structure/process	Smoother implementation
	Better acceptance of the changes
	Better management of the altered organization
Project management	Better implementation of systems
Training	Better use of the new system
Demonstrations One-on-one Classes Discipline-specific examples	Better management of the altered organization
Evaluation	Determination of actual vs. expected systems outcomes
Surveys Interviews Observations	Input data for process improvements in future implementations