Table 2.
Encounter Characteristics and Patient-Reported Measures
| Encounter characteristics (N = 28,222) | |
| Number of encounters, by year, N(%) | |
| 2013 | 157(1) |
| 2014 | 828(3) |
| 2015 | 6545(23) |
| 2016 | 20,692(73) |
| Encounter time of day, N(%) | |
| 12 am to 7 am | 1753(6) |
| 7 am to 5 pm | 17,032(60) |
| 5 pm to 12 am | 9437(33) |
| Patient and physician geographic concordance, N(%) | 10,809(38) |
| Wait time (min), mean (IQR) | 5.3(1.2–6.4) |
| Encounter length (min), mean (IQR) | 6.6(3.7–8.6) |
| Used coupon, N(%) | 6767(24) |
| Received prescription, N(%) | 19,495(69) |
| Encounter diagnosis, N(%) | |
| Respiratory | 9839(35) |
| Urinary tract | 2523(9) |
| Other | 1878(7) |
| Eye and ear | 2037(7) |
| Dermatological | 1455(5) |
| Mental health | 679(2) |
| Gastrointestinal | 539(2) |
| Genital | 551(2) |
| Chronic | 457(2) |
| Musculoskeletal or rheumatologic | 251(1) |
| Asthma | 285(1) |
| Neurological | 156(0.5) |
| Did not receive diagnosis, N(%) | 1607(6) |
| Patient-reported measures | |
| Satisfaction with provider, N(%) | |
| Five stars | 23,974(85) |
| Where patients would have sought care otherwise, N(%) | |
| Emergency department | 1566(6) |
| Doctor’s office | 8224(29) |
| Urgent care/retail clinic | 13,662(43) |
| Done nothing | 4810(15) |