Table 3.
Feedback scores for patients seen via tele-psychiatry in 2012 (N = 51)
| Feedback Question | Mean ± SD | Percentage satisfieda (n) | Percentage unsurea (n) | Percentage dissatisfieda (n) |
|---|---|---|---|---|
| 1. The waiting period for the consultation was satisfactory (i.e The time interval between making contact with the service and appointment for consultation) | 4.14 ± 0.94 | 84.4 (43) | 7.8 (4) | 7.8 (4) |
| 2. Sufficient explanation was provided regarding the process | 4.18 ± 0.71 | 86.2 (44) | 11.8 (6) | 2.0 (1) |
| 3. My privacy and confidentiality was respected | 4.41 ± 0.61 | 98.0 (50) | 0 (0) | 2.0 (1) |
| 4. I was able to see clearly | 4.24 ± 0.79 | 92.2 (47) | 3.9 (2) | 3.9 (2) |
| 5. I was able to hear clearly | 4.00 ± 1.00 | 80.4 (41) | 7.8 (4) | 11.8 (6) |
| 6. I was able to express myself adequately using this mode of assessment | 4.20 ± 0.78 | 86.3 (44) | 9.8 (5) | 3.9 (2) |
| 7. I felt comfortable discussing my problems using this mode of assessment | 4.22 ± 0.78 | 90.2 (46) | 3.9 (2) | 5.9 (3) |
| 8. The assessment addressed my needs | 3.90 ± 0.83 | 68.6 (35) | 27.5 (14) | 3.9 (2) |
| 9. The recommendations made were useful | 3.88 ± 0.77 | 72.5 (37) | 23.5 (12) | 3.9 (2) |
| 10. I am satisfied with the consultation | 4.14 ± 0.75 | 86.3 (44) | 9.8 (5) | 3.9 (2) |
| 11. I would prefer to use it again? | 4.02 ± 0.81 | 76.5 (39) | 19.6 (10) | 3.9 (2) |
| 12. I would recommend it to others? | 4.08 ± 0.85 | 86.3 (44) | 7.8 (4) | 5.9 (3) |
Likert Scale: 1-strongly disagree, 2- disagree, 3-neither agree nor disagree, 4- agree, 5- strongly agree
aSatisfied: agree or strongly agree, Dissatisfied: disagree or strongly disagree, Unsure: Neither agree nor disagree