Table 1.
Outline of Service and Number of Interviews Discussing Patients Who Complained.
| ‘LOW’ PERFORMING SERVICE (STAFF WELLBEING AND PATIENT EXPERIENCE) |
‘HIGH’ PERFORMING SERVICE (STAFF WELLBEING AND PATIENT EXPERIENCE) |
|||
|---|---|---|---|---|
| Total Interviews (n) | Interviews discussing patients who complained (n) | Total Interviews (n) | Interviews discussing patients who complained (n) | |
| Trust A (High performing) |
Older People’s Acute Medicine (opm) | Haematology (haem) | ||
|
16 (senior and junior doctors and nurses) |
9 (senior and junior doctors and nurses) |
10 (senior and junior doctors and nurses) |
5 (senior and junior doctors and nurses) |
|
| Trust B (Low performing) |
Emergency Admissions (eau) | Midwifery (mat) | ||
|
9 (senior and junior doctors and nurses) |
7 (senior and junior doctors and nurses) |
10 (senior and junior midwives) |
0 |
|
| Trust C (High performing) |
Adult Community Nursing (cns1) | Community Matron Service (cms) | ||
|
12 (senior and junior nurses) |
7 (senior and junior nurses) |
8 (senior nurses) |
3 (senior nurses) |
|
| Trust D (Low performing |
Intermediate Care Service (ics) | Adult community Nursing (cns2) | ||
|
12 (senior and junior allied health professionals and nurses) |
8 (senior and junior allied health professionals and nurses) |
9 (senior and junior nurses) |
2 (senior and junior nurses) |
|
| All interviews = 86 Interviews Discussing Patients Who Complained = 41 |
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