Table 4.

Results of EFA

Item	Factors and contents	Loadings	h2	Item-total correlation	Cronbach’s α	IIC
	Service attitude (Factor 1)				0.733	0.477
X4	Patients’ participation in decision making	0.840	0.733	0.805
X3	Doctors’ disease description	0.815	0.729	0.803
X5	Staff service attitude	0.588	0.518	0.880
	Facility and professional skills (Factor 2)				0.740	0.487
X7	Hospital environment	0.861	0.771	0.797
X6	Hospital facility	0.824	0.748	0.794
X9	Doctors and nurses’ professional skills	0.555	0.520	0.894
	Patients’ cost (Factor 3)				0.542	0.279
X2	Waiting time	0.796	0.650	0.632
X1	Time spent commuting to hospital	0.750	0.572	0.652
X8	Medical cost	0.574	0.356	0.789

Abbreviations: EFA, Exploratory factor analysis; IIC, inter-item correlation.