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. 2017 Oct 18;1(4):bjgpopen17X101181. doi: 10.3399/bjgpopen17X101181

Table 2. Quantitative comparison of feedback found on NHS Choices vs Facebook.

Source NHS Choices Facebook: official page Facebook: unofficial page Total
Theme: waiting times 60 30 33 123
Theme: GPs 301 93 147 541
Theme: reception staff 83 25 30 138
Positive 322 104 136 562
Negative 120 41 70 231
Neutral 6 3 7 16