Table 2. Quantitative comparison of feedback found on NHS Choices vs Facebook.
Source | NHS Choices | Facebook: official page | Facebook: unofficial page | Total |
---|---|---|---|---|
Theme: waiting times | 60 | 30 | 33 | 123 |
Theme: GPs | 301 | 93 | 147 | 541 |
Theme: reception staff | 83 | 25 | 30 | 138 |
Positive | 322 | 104 | 136 | 562 |
Negative | 120 | 41 | 70 | 231 |
Neutral | 6 | 3 | 7 | 16 |