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. 2018 Oct 8;12:2027–2037. doi: 10.2147/PPA.S176471

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The importance matrix analysis of inpatient satisfaction.

Notes: (1) Diet management; (2) Medical expenses; (3) Complaint management; (4) Frequency of nurses’ ward rounds; (5) Frequency of doctors’ ward rounds; (6) Informed consent; (7) Hospital environment; (8) Doctors’ service attitude; (9) Health education; (10) Admission process; (11) Nurses’ technical skill; (12) Auxiliary examination; (13) Patient identification; (14) Medical ethics; (15) Patients’ privacy protection; (16) Overall service process; (17) Transparency; (18) Nurses’ service attitude; (19) Doctors’ technical skill; (20) Emergency response.