Table 3.

Consumer engagement, N=46

	N (%)
No or limited protocols in place to engage consumers	15 (32.6%)
Moderate level of protocols in place to engage consumers	14 (30.4%)
Significant protocols in place to engage consumers	17 (37.0%)

Notes: Limited protocols in place indicates only an initial evaluation of consumer needs. Moderate level of protocols in place indicates an initial evaluation of consumer needs as well as a program manual or pocket guide to guide consumer care. Significant protocols in place indicates use of electronic decision support tools to guide consumer care.