Table 2. The mean scores of experts.

No.	Main criterion	Secondary criterion	Sum of scores	Mean scores of experts
1	Quality	Investment on technologic planning and innovations	113	7.53
2		Successful contracts	106	7.07
3		Extent of provision of information security	121	8.07
4		Extent of knowledge transfer	112	7.47
5	Motivation	Concentration of the major capabilities	125	8.33
6		Access to outsource expertise/skills	119	7.93
7		Flexibility	120	8.00
8		Innovation and fast provision of services	106	7.07
9	Risk management	Concluding short-term contracts or change in the contract periodically to enhance flexibility	108	7.20
10		Keeping key capacities inside the company in spite of technology outsourcing	111	7.40
11		Employing an expert for legal issues to mitigate the legal risks	107	7.13
12		Proper selection of contractor	109	7.27
13	Strategic decisions	Contribution of the project in achieving the organizational objectives	114	7.60
14		Increasing the capacity for using key resources	117	7.80
15		Being responsive to ever-changing technology in the world	110	7.33
16		Characteristics of the provider and characteristics of the technology required	109	7.27
17	Risks	Information security risks	114	7.60
18		Inefficient estimation of resources and time, poor management and planning	110	7.33
19		outsourcer or provider lack of skills in IT outsourcing projects	106	7.07
20		Leaving project by the key figures of the project	105	7.00
21		Breach of contract by the provider and the risks associated with legal matters	113	7.53
22	Selection of provider	Similar experience	109	7.27
23		Extent of trust to the provider	107	7.13
24		Timely delivery	112	7.47
25		Quality of the provider management	105	7.00
26	Financial	Allocation of sufficient financial resources	108	7.20
27		Defining a predictable cost structure	107	7.13
28		Management and human resources costs	115	7.67
29		Consideration of hidden and variable costs	110	7.33
30		Suitable budgeting and scheduling	109	7.27