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Descriptive statistics of variables (n=220).
| Time | Variable | Mean | Std. Dev. | Min | Max |
|---|---|---|---|---|---|
| Pre (t1) |
Service Quality Expectation | 3.02 | 1.19 | 1 | 5 |
|
| |||||
| Pre (t1) |
Service Preference | 3.43 | 1.26 | 1 | 5 |
|
| |||||
| Control (t1) |
Health Insurance | 0.95 | 0.22 | 0 | 1 |
|
| |||||
| Control (t1) |
Prior Service Experience | 0.60 | 0.49 | 0 | 1 |
|
| |||||
| Post (t2) |
Service Quality Performance | 4.01 | 1.16 | 1 | 5 |
|
| |||||
| Post (t2) |
Service Preference | 4.22 | 1.09 | 1 | 5 |
|
| |||||
| Post (t2) |
Disconfirmation | 0.99 | 1.43 | -3 | 4 |
|
| |||||
| Post (t2) |
Satisfaction | 4.50 | 0.77 | 2 | 5 |
