Table 4 -.
Volume and patient outcomes as predictors of satisfaction with providers, hospital experience, and hospital environment.
| Volume and patient outcomes |
Physician communication |
Nursing communication |
Always received help |
Medications explained |
Pain controlled |
Discharge information |
Cleanliness of room |
Quietness of room |
|---|---|---|---|---|---|---|---|---|
| Geographic location | – | – | – | O* | – | – | – | – |
| SCIP compliance | – | – | – | – | – | – | – | – |
| Percentage of ICU cases | – | – | – | – | – | – | – | – |
| Length of stay | – | V&O | – | – | – | – | – | – |
| Length of stay index | – | V, O | – | – | – | V&O | – | V |
| Complications | – | – | – | – | – | – | – | V&O |
| PSIs | – | – | – | – | – | – | – | V&O |
| Readmissions (all) | – | – | – | – | – | – | – | – |
| Readmissions (related) | – | – | – | – | – | – | – | – |
| Early mortality | – | – | – | – | – | – | – | – |
| Mortality | V&O | V&O | – | V&O | O | V&O | – | – |
| Mortality index | – | V&O | – | – | – | O | – | – |
V = Volume, indicates volume significantly influenced higher satisfaction on this domain.
O = Outcome, indicates outcome or hospital characteristic significantly influenced higher satisfaction on this domain.
V, O: indicates volume and outcome both independently predicted higher satisfaction.
V&O = Both high volume and better outcome needed for significance.
*
Southern hospitals were predictive of higher satisfaction regardless of volume.