Table 1.
Data Sources
| Patients of Albanian origin | Patients of Turkish origin | |
|---|---|---|
| Number of patients | 16 | 16 |
| Number of medical consultations observed | 16 | 16 |
| Number of communication strategies used in observed medical consultations: | ||
| Professional interpreter: | 3 | 3 |
| Family members: | 0 | 2 |
| Bilingual staff: | 0 | 1 |
| German language: | 13 | 10 |
| Other language: | 0 | 0 |
| Number of Interviews with staff in direct contact with study patients: | ||
| Physicians: | 15 | 15 |
| Midwife: | 1 | 0 |
| Nurses: | 4 | 6 |
| Administrative staff: | 7 | 10 |
| Interpreters: | 1 | 3 |
| Number of other interactions observed between staff and study patients through entire process (front desk at arrival and departure, waiting area, nursing care) | 16 | 16 |