Table 4.

Strategies for not taking care of the population covered by the program: Q.3. Which intervention approaches are needed to improve people’s cooperation with WHVs program?

Consensus status	Theme	Possible solutions
Consensus	Assessing the needs of people/WHVs	Educating people according to their expressed needs
	Mobilizing the community	• Rationalizing community members by local influential people like religious leaders • Appealing education materials • Informing via media and social networks in order to attract people’s participation • Educating people about the importance and capabilities of health volunteers • The use of WHVs’ collaboration to implement some health programs in the presence of the public
	Improving intersectorial collaboration	Collaborating with the Literacy Movement Organization, the Basij, and other cultural organizations
	Reforming policy	Merging Health Ambassador program with WHVs program
	Information dissemination	Familiarizing households with their WHVs by healthcare workers in various ways such as by text messages
No consensus	Rationalizing WHVs/trainers/people	Putting health information and health-related indicators in the hands of the community members
	Empowering WHVs/trainers	• Family referrals to WHVs by health personnel in some cases • Assigning the delivery of some basic health services to WHVs, such as blood pressure screening

Abbreviations: Q, question; WHV, women health volunteer.