Table 5.

Strategies for inefficient communication: Q.4. What strategies may be effective on inefficient communication in WHVs program?

Consensus status	Theme	Possible solutions
Consensus	Using social networks	• Creating a social media channel for WHVs and sharing the channel link to their covered households • Updating work skills using social networks
	Empowering WHVs/trainers	• Empowering WHVs trainers using the participation workshops • Training WHVs in the field of efficient communication
	Rationalizing WHVs/trainers/people	• Updating the knowledge of WHVs and assuring people that most of the educational content in social networks needs to be further explained by WHVs • Rationalizing healthcare workers about using the potential of health volunteers
	Allocating proper resources	• Identifying WHVs with high social interactions and using their potential • Solving the problems of each area using local health volunteers
	Appropriate recruitment of WHVs	• Engaging well-known people in the program • Encouraging all volunteers to identify the norms of communities well
No consensus	Allocating proper resources	Employing the healthcare worker who is more compatible with the roles of WHVs
	Empowering WHVs/trainers	Establishing a sociology workshop (in order to get acquainted with the culture of the community) for WHVs and healthcare workers

Abbreviations: Q, question; WHV, women health volunteer.