Table 2.

Matrix of rotated components, explained variance and Cronbach alpha (internal consistency).

Item	Factor I: Non-physical violence	Factor II: Physical violence
1. The users express their anger by raising their voice or complaining*	.87
2. Users frown or give me contemptuous looks	.81
3. Users interrupt my work rudely*	.78
4. Users accuse me unfairly of not fulfilling my obligations, committing errors or complications	.76
5. Users threaten me if their expectations are not met (prescriptions, analyses, …)*	.74
6. Users get angry with me because of assistential delay	.74
7. Users hold me exaggeratedly responsible for any trifle	.69
8. Users get angry with me because of the lack of information	.64
9. Users are annoyed with me because they believe that I spend more time with other users*	.60
10. Users question my decisions	.60
11. Users make ironic comments to me	.59
12. Users have even shoved me, shaken me, or spit at me		.83
13. Users have even grasped me or touched me in a hostile manner		.58
14. Users show their anger at me by breaking doors, windows, walls, …		.49
Explained variance (%)	40.61	10.59
Cronbach's alpha (α)	.92	.68

Note.

^*New items included the HABS-U.