Table A2.

Descriptive values of items and dimensions of the COACH tool in Mozambique, 2016.

				Number of ‘disagree’ answers		Number of ‘neutral’ answers		Number of ‘agree’ answers		Total number of respondents
Scaled Dimensions/Items	Range	Mean	Median score	n	%	n	%	n	%	N
Organizational Resources	1–5	3.2	4	-	-	-	-	-	-	175
Human resources	1–5	3.2	4	-	-	-	-	-	-
1. My unit has enough workers with the right training and skills to do everything that needs to be done	1–5	2.8	2	96	54.9%	16	9.1%	63	36.0%	175
2. My unit has enough workers with the adequate training and skills to do their job in the best possible way	1–5	3.5	4	46	26.3%	13	7.4%	116	66.3%	175
Space	1–5	2.7	2	-	-	-	-	-	-
3. My unit has enough space to provide healthcare services	1–5	2.7	2	101	57.7%	13	7.4%	61	34.9%	175
Communication & transport	1–5	3.0	4	-	-	-	-	-	-
4. My unit has access to the transport and fuel that are needed to provide healthcare services	1–5	2.6	2	96	54.9%	15	8.6%	64	36.6%	175
5. My unit has access to communication tools (e.g. telephones or radios) that are needed to provide healthcare services	1–5	3.4	4	54	30.9%	8	4.6%	113	64.6%	175
Medicines and equipment	1–5	3.9	4	-	-	-	-	-	-
6. My unit has enough medicine to provide healthcare services	1–5	4.1	4	18	10.3%	4	2.3%	153	87.4%	175
7. My unit has enough functional equipment, such a thermometer and blood pressure cuff, to provide healthcare services	1–5	4.0	4	27	15.4%	3	1.7%	145	82.9%	175
8. My unit has enough disposable medical equipment, such as syringes, gloves and needles, to provide healthcare services	1–5	4.2	4	19	10.9%	0	0.0%	156	89.1%	175
9. If the workload increases, my unit can get additional resources such as medicine and equipment	1–5	3.4	4	41	23.4%	31	17.7%	103	58.9%	175
Financing	1–5	2.4	3	-	-	-	-	-	-
10. My unit receives money according to an established financial plan	1–5	2.6	3	73	41.7%	75	42.9%	27	15.4%	175
11. My unit has money that we can decide how to use	1–5	2.1	2	98	56.0%	57	32.6%	20	11.4%	175
Community engagement	1–5	4.3	4	-	-	-	-	-	-
12. In my unit we ask community members what they think about the healthcare services that we provide	1–5	4.3	4	5	2.9%	10	5.7%	160	91.4%	175
13. In my unit we listen to what community members think about the healthcare services we provide	1–5	4.4	4	2	1.1%	8	4.6%	165	94.3%	175
14. In my unit we have meetings with community members to discuss health matters	1–5	4.5	5	3	1.7%	9	5.1%	165	93.2%	177
15. In my unit we encourage community members to contribute to improving the health of the community	1–5	4.5	5	5	2.9%	5	2.9%	165	94.3%	175
16. In my unit we encourage other organizations to contribute to improving the health of the community	1–5	4.0	4	10	5.7%	19	10.9%	146	83.4%	175
Monitoring services for action	1–5	4.2	4	-		-		-
17. I receive regular updates about my unit’s performance based on information/data collected from our unit	1–5	4.1	4	9	5.1%	17	9.7%	149	85.1%	175
18. My unit discusses information/data from our unit in a regular, formal way, such as in regularly scheduled meetings	1–5	4.4	5	3	1.7%	8	4.6%	164	93.7%	175
19. My unit regularly uses unit information/data to make plans for improving its healthcare services	1–5	4.2	4	4	2.3%	13	7.4%	158	90.3%	175
20. My unit regularly monitors its work by comparing it with the unit’s action plans	1–5	4.2	4	6	3.4%	17	9.7%	152	86.9%	175
21. My unit regularly compares its work with national or other guidelines	1–5	4.2	4	2	1.1%	17	9.7%	156	89.1%	175
Commitment to work	1–5	4.4	5	-		-		-
27. I am proud to work in this unit	1–5	4.4	5	7	4.0%	3	1.7%	165	94.3%	175
28. I am satisfied to work in this unit	1–5	4.3	4	9	5.1%	8	4.6%	158	90.3%	175
29. I feel encouraged to do my very best at work	1–5	4.4	5	10	5.7%	6	3.4%	159	90.9%	175
Work culture	1–5	4.4	5	-		-		-
Culture of learning and change	1–5	4.3	4	-	-	-	-	-	-
30. My unit is willing to use new healthcare practices such as guidelines and recommendations	1–5	4.3	4	4	2.3%	12	6.9%	159	90.9%	175
31. My unit helps me to improve and develop my skills	1–5	4.1	4	13	7.4%	13	7.4%	149	85.1%	175
32. I am encouraged to seek new information on healthcare practices	1–5	4.5	5	2	1.1%	7	4.0%	166	94.9%	175
Culture of responsibility	1–5	4.5	5	-	-	-	-	-	-
33. My unit works for the good of the clients and put their needs first	1–5	4.5	5	6	3.4%	6	3.4%	163	93.1%	175
34. Members of the unit feel personally responsible for improving healthcare services	1–5	4.5	5	2	1.1%	11	6.3%	162	92.6%	175
35. Members of the unit approach clients with respect	1–5	4.5	5	1	0.6%	9	5.1%	165	94.3%	175
Leadership	1–5	4.2	4	-		-		-
36. I trust the unit leader	1–5	4.2	4	5	2.9%	11	6.3%	159	90.9%	175
37. The leader handles stressful situations calmly	1–5	4.2	4	8	4.6%	18	10.3%	149	85.1%	175
38. The leader actively listens, acknowledges and then responds to requests and concerns	1–5	4.1	4	7	4.0%	16	9.1%	152	86.9%	175
39. The leader effectively resolves any conflicts that arise	1–5	4.0	4	10	5.7%	23	13.1%	142	81.1%	175
40. The leader encourages the introduction of new ideas and practices	1–5	4.3	4	5	2.9%	12	6.9%	158	90.3%	175
41. The leader makes things happen	1–5	4.1	4	10	5.7%	24	13.7%	141	80.6%	175
Informal Payment	1–5	4.5	5	-		-		-
Informal payment	1–5	4.8	5	-	-	-	-	-	-
42. Clients must always give informal payment to health workers to access healthcare services	1–5	4.7	5	162	92.6%	4	2.3%	9	5.1%	175
43. Clients are treated more quickly if they make informal payments to health workers	1–5	4.8	5	165	94.3%	7	4.0%	3	1.7%	175
44. Medicines or equipment that should be available for free to clients have been sold in my unit	1–5	4.8	5	167	95.4%	4	2.3%	4	2.3%	175
Nepotism	1–5	4.3	5	-	-	-	-	-	-
46. Health workers in my unit give healthcare services to friends and family first	1–5	4.3	5	137	78.3%	26	14.9%	12	6.9%	175
47. Health workers in my unit give jobs or other benefits to friends and family first	1–5	4.2	5	126	72.0%	30	17.1%	19	10.9%	175
Accountability	1–5	4.3	5	-	-	-	-	-	-
48. Efforts are made to stop clients from providing informal payment to get appropriate healthcare services	1–5	4.3	5	20	11.4%	5	2.9%	150	85.7%	175
49. Efforts are made to stop health workers from asking clients for informal payment	1–5	4.3	5	17	9.7%	8	4.6%	150	85.7%	175

				Number of ‘not available’, ’never’ and ’rarely’ answers		Number of ‘occasionally’ answers		Number of ‘frequently’ and ‘always’ answers		Total number ofrespondents
Non-scaled dimension/Items	Range	Mean	Median score	n	%	n	%	n	%	N
Sources of knowledge	0–5	0.7	2	-	-	-	-	-	-	175
22. Clinical practice guidelines	0–1	0.7	1	45	25.7%	29	16.6%	101	57.7%	175
23. Other printed material for work	0–1	0.7	1	35	20.0%	32	18.3%	108	61.7%	175
(a) Scaled items:	1-Strongly disagree, 2-Disagree, 3-Neither disagree, nor agree, 4-Agree, 5-Strongly agree.
	Scores of the dimensions were calculated using individual mean scores
(b) Non-scaled items:	0 (not available, never and rarely), 0.5 (occasionally), 1 (frequently and almost always)
	Scores of this dimensions was calculated as total sum of items
(c) Recoded into three categories	Disagree: (Strongly disagree and disagree)
	Neutral: (Neither disagree, nor agree)
	Agree: (Agree and strongly agree)