Table 6.
Internal functioning of the quality team (QT)
| Strictness of organization and clarity of roles | 1. The leader was clear and explicit on how he or she wanted the team to work. |
| 2. The leader reviewed the steering team’s work and asked how we were going to go about it. | |
| 3. The leader also requested the opinion of the other members of the team. | |
| 4. The leader’s behavior reflected the importance he or she placed on the quality team functioning well. | |
| 5. Our team could have been better at seeking help and securing more skills to do the work. | |
| 6. Sometimes it seemed that we were working or going about the matter in the wrong way. | |
| 7. Roles were so unclear that the work of different individuals seemed to overlap. | |
| 8. The members of the team had different outlooks and experiences and came from different disciplines. | |
| Decision- making on the QT | 1. Most of the members of the team had an opportunity to participate in decision-making. |
| 2. We appreciated our differences, which shaped our decisions. | |
| 3. The contribution of each member of the team was heard and taken into consideration. | |
| 4. We examined many different ideas before making a decision. | |
| 5. Our team possessed sufficient resources and skills and applied them well enough to work properly. | |
| 6. Our team worked well enough to accomplish its mission satisfactorily. | |
| Clarity of objectives | 1. The members of the team were in agreement on the objectives of the project. |
| 2. The achievement of the objectives guided the activities of the members of the team. | |
| 3. The members of the team did what was expected of them. | |
| 4. The members of the team were all focused on the achievement of the same objectives. | |
| Communication and cooperation | 1. There was a great deal of cooperation between the different hospital departments. |
| 2. In this hospital, most departments and services have a hard time sitting down at a table and solving problems together. | |
| 3. The people I worked with were comfortable with suggesting changes and improvements. | |
| 4. Our team received all the information required to plan and organize its work. |