Table 5.

Consensus and dissensus between the P&P and the Professional groups on Quality of care and Organizational features at the centres

Categories: Quality of care, Patient centredness, Leadership	Consensus amongst P&P	No consensus amongst P&P
Consensus amongst Professionals	Quality of Care:	Quality of Care:
	(++) Existence of improvement goals at the CFC and indicators to monitor them (++) Existence of a therapeutic education program and professionals trained to deliver it (++) Adequate multidisciplinary team, stable over time and possessing expertise in CF care (++) Optimized clinic visit process allowing the patient to see all members of the core team and any referral professionals from various disciplines when necessary (++) Optimized process of answering phone or email messages from patients and families (++) Existence of an electronic patient record system at the centre	(NC,+) Periodic review of the records of the patients who came to the CFC, during the multidisciplinary staff meetings (NC,+) Availability of care guidelines to all professionals (NC,+) Organization of care providers in the patient community
	Patient Centredness:
	(++) Taking patient needs and requests into account (++) Analyzing causes of complaints to prevent problems from recurring
	Leadership:
	(++) Driving the organization to meet patient needs and ensure safety of care
No consensus amongst Professionals	Quality of Care	Quality of Care:
	(N,NC) Use of the EPR by the team during the staff meetings (N,NC) Existence of a procedure to inform professionals on updates to guidelines	(NC,NC) Patient therapeutic education meeting patients’ needs (NC,NC) Biology or Imaging Information contained in the EPR
		Patient centredness:
		Using data from the patients themselves to improve services