Table 7.

Consensus and dissensus between the P&P and the Professional groups on QT functioning

Categories: QT functioning	Consensus amongst P&P	No consensus amongst P&P
Consensus amongst Professionals	Process strategies:	Process strategies:
	(++) Leader’s behavior reflecting the importance he/she placed on the quality team functioning well (++) Members of the team came from different backgrounds, experiences and skills (++) Availability of enough resources and skills on the team to work properly (++) Team receiving all information required to plan and organize its work	(NC+) The leader also asked the opinions of the other members of the team
		Decision Making:
		(NC+) We appreciated and built with our differences
		Normative:
		(NC+) The team members were all focused on achieving the same goals.
	Decision Making:
	(++) Attention being paid to the contributions of each member of the team (++) Most team members participating in decision-making (++) Ease for all members in suggesting ideas for change
	Normative:
	(++) Team members agreed on the project’s objectives (++) The achievement of the objectives guided the activities of the members of the team.
	Internal/external collaborations:
	(++) The people I’ve worked with are comfortable suggesting changes and improvements
No consensus amongst Professionals		Normative:
		(NC,NC) The team members did what was expected of them. Internal/external collaborations: (NC,NC) There was a lot of cooperation between the departments of the hospital.