Skip to main content
. 2018 Sep 4;20(9):e11510. doi: 10.2196/11510

Table 2.

Satisfaction measures, with Friedman significance tests for differences among conversational assistants. P values were adjusted using the Benjamini-Hochberg procedure to decrease false discovery rate.

Item Anchor 1 Anchor 7 Median (interquartile range)

Overall Alexa Siri Google Assistant P value
How satisfied are you with the conversational interface? Not at all Very satisfied 4 (1-6) 1 (1-2) 6 (4-6) 4 (2-5) <.001
How likely would you be to follow recommendations given by the system? Not at all Very much 4 (2-6) 2 (1-3) 6 (5-7) 4 (2-6) <.001
How much do you trust the conversational interface? Not at all Very much 4 (2-6) 1 (1-3) 6 (5-6) 4 (2-6) <.001
How easy was talking to the conversational interface? Very easy Very difficult 5 (2-6) 6 (2-7) 4 (2-6) 5 (3-6) .05
How much do you feel that the conversational interface understood you? Not at all Very much 3 (1-5) 1 (1-3) 5 (4-6) 3 (2-5) <.001
Did you think you were interacting with a person or a computer? Definitely a person Definitely a computer 7 (6-7) 7 (7-7) 7 (6-7) 7 (6-7) .05