Table 2.
Satisfaction measures, with Friedman significance tests for differences among conversational assistants. P values were adjusted using the Benjamini-Hochberg procedure to decrease false discovery rate.
| Item | Anchor 1 | Anchor 7 | Median (interquartile range) |
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Overall | Alexa | Siri | Google Assistant | P value | ||
| How satisfied are you with the conversational interface? | Not at all | Very satisfied | 4 (1-6) | 1 (1-2) | 6 (4-6) | 4 (2-5) | <.001 |
| How likely would you be to follow recommendations given by the system? | Not at all | Very much | 4 (2-6) | 2 (1-3) | 6 (5-7) | 4 (2-6) | <.001 |
| How much do you trust the conversational interface? | Not at all | Very much | 4 (2-6) | 1 (1-3) | 6 (5-6) | 4 (2-6) | <.001 |
| How easy was talking to the conversational interface? | Very easy | Very difficult | 5 (2-6) | 6 (2-7) | 4 (2-6) | 5 (3-6) | .05 |
| How much do you feel that the conversational interface understood you? | Not at all | Very much | 3 (1-5) | 1 (1-3) | 5 (4-6) | 3 (2-5) | <.001 |
| Did you think you were interacting with a person or a computer? | Definitely a person | Definitely a computer | 7 (6-7) | 7 (7-7) | 7 (6-7) | 7 (6-7) | .05 |