Table 5.
Barriers and facilitators mentioned by participants in the user experience interviews for the Virtual Outpatient Clinic.
| Variable | Facilitator | Barrier | ||
| Performance expectancy | ||||
|
|
Time expectancy | 5 | — | |
|
|
|
Saves time | 3 | — |
|
|
|
Accessible at any time | 1 | — |
|
|
|
Health professionals have real-time access to data | 1 | — |
|
|
Convenience expectancy | 13 | — | |
|
|
|
Creates more awareness | 4 | — |
|
|
|
Quick communication | 2 | — |
|
|
|
Safe communication | 2 | — |
|
|
|
Feeling of being in control of own health | 2 | — |
|
|
|
Less barriers to reach out | 1 | — |
|
|
|
Sharing information on own initiative | 1 | — |
|
|
|
Peer-like communication | 1 | — |
| Effort expectancy | ||||
|
|
Ease of use | 4 | 1 | |
|
|
|
Takes little effort to use | 1 | — |
|
|
|
Communication requires signing in | — | 1 |
|
|
|
Clear layout | 1 | — |
|
|
|
Easy to use | 2 | — |
| Social influence |
|
|
||
|
|
Practitioner influence | 1 | — | |
|
|
Inspired by doctor | 1 | — | |
|
|
Peer influence | 1 | — | |
|
|
|
Inspired by partner | 1 | — |
| Facilitating conditions | ||||
|
|
Technology aspects | — | 1 | |
|
|
|
Not suitable for all smartphones | — | 1 |
|
|
Security and confidentiality | 1 | 1 | |
|
|
|
Everything is digital | — | 1 |
|
|
|
The hospital is trustworthy | 1 | — |
| Hedonic motivation | ||||
|
|
Usage enjoyment | 3 | 1 | |
|
|
|
Being aware of health status is fun | 1 | — |
|
|
|
No priority |
|
1 |
|
|
|
Visualization of data is fun | 1 | — |
|
|
|
The trend line is insightful | 1 | — |
|
|
Novelty enjoyment | 2 | — | |
|
|
|
Gadget-factor is fun | 2 | — |