Table 2. Themes and subthemes identified.

Theme			Subtheme
1.	The changing relationship with older adults		Shift to person-centered approach
			Building a relationship of trust
2.	Establishing the case manager role		Case management
			Care and support plan
3.	The case manager’s toolkit		Knowledge and experience
			Competencies of case managers
			Preconditions for case managers
			Differences in professional background
4.	Benefits of case management