Table 5.

User trust survey results.

Question	Mean	Standard deviation	Calculated scores
SS (n=70)	7.9	2.1	87b
NPS (n=76)	8.3	2.3	47c
DS (n=70)	6.7	3.2	68d
HOSa (n=57)	NA	NA	60e

^aThe HOS was assessed and calculated from a rating scale (“Much worse,” “Somewhat worse,” “Exactly the same,” “Somewhat better,” and “Much better”), so mean and standard deviation could not be calculated.

^bPercentage of users who rated satisfaction as 6-10 on a scale of 0-10.

^cPercentage of detractors (score 0-6) subtracted from the percentage of promoters (score 9-10) [43].

^dPercentage who rated disappointment if the HCAI were not offered as 6-10.

^ePercentage of users who responded their health was “Much better than before” or “Somewhat better than before.”