Table 2.
Usability satisfaction questionnaire and answers from all 258 physicians who responded
| Strongly disagree | Disagree | Neutral | Agree | Strongly agree | Mean | |
|---|---|---|---|---|---|---|
| Characteristic | ||||||
| Experience with the system | ||||||
| E1– I am an experienced user of the clinical notes application | 5 | 8 | 26 | 125 | 94 | 4.1 |
| E2– I am experienced with the possibilities of recording progress notes | 6 | 7 | 19 | 133 | 93 | 4.2 |
| Usefulness | ||||||
| U1– Overall, I am satisfied with how easy it is to use this system | 13 | 47 | 72 | 115 | 11 | 3.2 |
| U2– It is simple to use this system | 3 | 13 | 32 | 183 | 27 | 3.8 |
| U3– I can effectively complete my work using this system | 16 | 49 | 70 | 111 | 12 | 3.2 |
| U4– I am able to complete my work quickly using this system | 8 | 22 | 33 | 162 | 33 | 3.7 |
| U5– I am able to efficiently complete my work using this system | 11 | 52 | 71 | 109 | 15 | 3.3 |
| U6– I feel comfortable using this system | 6 | 30 | 81 | 126 | 15 | 3.4 |
| U7– It was easy to learn to use this system | 3 | 15 | 76 | 143 | 21 | 3.6 |
| Mean usefulness score | 9 | 33 | 62 | 136 | 19 | 3.5 |
| Quality (interface and quality) | ||||||
| Q1– Whenever I make a mistake using the system, I can fix it easily | 7 | 41 | 44 | 145 | 21 | 3.5 |
| Q2– It is easy to find the information I need | 50 | 99 | 69 | 37 | 3 | 2.4 |
| Q3– The organization of information on the screens is clear | 34 | 105 | 72 | 39 | 8 | 2.5 |
| Q4– This system has all the functions and capabilities I expect it to have | 23 | 103 | 87 | 41 | 4 | 2.6 |
| Mean quality score | 29 | 87 | 68 | 66 | 9 | 2.8 |
| Overall satisfaction | ||||||
| O1– Overall, I am satisfied with this system | 19 | 70 | 94 | 67 | 8 | 2.9 |
| Overall usability satisfaction score | 16 | 55 | 67 | 106 | 15 | 3.2 |