Abstract
A large community health care organisation expanded their community-based assertive outreach Homeless Persons Program (HPP) to address a significant level of unmet health care need among people experiencing homelessness in a south-eastern region of Victoria despite the presence of well established homeless and healthcare services.
Evaluation of HPP program showed that the majority of assisted clients were successfully referred to at least three services. Key to clients accessing the services was the strong advocacy provided by the HPP nurse. This program has also helped establish various initiatives to improve clients’ social inclusion. The HPP model has positively impacted on clients’ lives and improved their capacity to engage with health and welfare services. This engagement has led to an increased sense of self-belief, resilience and improved social connections which have helped in reclaiming aspects of their lives.