Table 2.
Positive response rate (PRR) of individual items and dimensions across all community pharmacies (n = 253)
| Responses | ||
|---|---|---|
| Total | PRR | |
| N | n (%) | |
| 1. Physical Space and Environment (dimension positivity 88.2%) | ||
| A1. This pharmacy is well organized | 251 | 233 (92.8) |
| A5. This pharmacy is free of clutter/untidiness | 253 | 231 (91.3) |
| A7. The physical layout of this pharmacy supports good workflow | 251 | 202 (80.5) |
| 2. Team Work (dimension positivity 96.8%) | ||
| A2. Staff treat each other with respect | 253 | 247 (97.6) |
| A4. Staff in this pharmacy clearly understand their roles & responsibilities | 252 | 241 (95.6) |
| A9. Staff work together as an effective team | 253 | 246 (97.2) |
| 3. Staff training and Skills (dimension positivity 89.5%) | ||
| A3. Pharmacy assistants/helpers in this pharmacy receive the training they need to do their jobs | 253 | 200 (79.1) |
| A6. Staff in this pharmacy have the skills they need to do their jobs well | 253 | 242 (95.7) |
| A8. Staff who are new to this pharmacy receive adequate orientation | 248 | 223 (89.9) |
| A10. Staff get enough training from this pharmacy | 252 | 209 (82.9) |
| 4. Communication Openness (dimension positivity 84.4%) | ||
| B1. Staff ideas and suggestions are valued in this pharmacy | 252 | 196 (77.8) |
| B5. Staff feel comfortable asking questions when they are unsure about something | 253 | 223 (88.1) |
| B10. It is easy for staff to speak up to their pharmacy manager (chief pharmacist) or pharmacy owner about patient safety concerns in this pharmacy | 251 | 219 (87.3) |
| 5. Patient Counselling (dimension positivity 90.9%) | ||
| B2. Pharmacists in this pharmacy encourage patients to talk about their medications | 253 | 226 (89.3) |
| B7. Our pharmacists spend enough time talking to patients about how to use their medications | 253 | 234 (92.5) |
| B11. Our pharmacists tell patients important information about their new prescriptions | 253 | 230 (90.9) |
| 6. Staffing, Work Pressure, and Pace (dimension positivity 49.7%) | ||
| B3. Staff take adequate breaks during their shifts | 253 | 107 (42.3) |
| B9. We feel rushed when processing prescriptions (R) | 252 | 97 (38.5) |
| B12. We have enough staff to handle the workload | 252 | 210 (83.3) |
| B16. Interruptions/distractions in this pharmacy (from phone calls, faxes, customers, etc.) make it difficult for staff to work accurately (R) | 251 | 68 (27.1) |
| 7. Communication about Prescriptions across Shifts (dimension positivity 74.6%) | ||
| B4. We have clear expectations about exchanging important prescription information across shifts | 251 | 185 (73.7) |
| B6. We have standard procedures for communicating prescription information across shifts | 250 | 190 (76.0) |
| B14. The status of problematic prescriptions is well communicated across shifts | 250 | 185 (74.0) |
| 8. Communication about Mistakes (dimension positivity 81.8%) | ||
| B8. Staff in this pharmacy discuss mistakes | 253 | 212 (83.8) |
| B13. When patient safety issues occur in this pharmacy, staff discuss them | 252 | 206 (81.7) |
| B15. In this pharmacy, we talk about ways to prevent mistakes from happening again | 252 | 201 (79.8) |
| 9. Response to Mistakes (dimension positivity 85.3%) | ||
| C1. Staff are treated fairly when they make mistakes | 251 | 235 (93.6) |
| C4. This pharmacy helps staff learn from their mistakes rather than punishing them | 251 | 234 (93.2) |
| C7. We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy | 252 | 220 (87.3) |
| C8. Staff feel like their mistakes are held against them (R) | 247 | 186 (75.3) |
| 10. Organizational Learning - Continuous Improvement (dimension positivity 93.2%) | ||
| C2. When a mistake happens, we try to figure out what problems in the work process led to the mistake | 252 | 237 (94.0) |
| C5. When the same mistake keeps happening, we change the way we do things | 249 | 225 (90.4) |
| C10. Mistakes have led to positive changes in this pharmacy | 250 | 238 (95.2) |
| 11. Overall Perceptions of Patient Safety (dimension positivity 87.5%) | ||
| C3. This pharmacy places more emphasis on sales than on patient safety (R) | 248 | 175 (70.6) |
| C6. This pharmacy is good at preventing mistakes | 253 | 242 (95.7) |
| C9. The way we do things in this pharmacy reflects a strong focus on patient safety | 251 | 241 (96.0) |
(R): Negatively worded items were reversed coded