Table 1.
Descriptive statistics of study population 2012–2016 (n = 234)
| n (%) | |
|---|---|
| Age, yearsa | |
| ≤5 | 85 (36) |
| 6–17 | 23 (10) |
| ≥18–64 | 103 (44) |
| ≥65 | 22 (9) |
| Sexb | |
| Male | 98 (42) |
| Female | 134 (58) |
| General Medical Services (GMS) cardc | |
| Yes | 98 (42) |
| No | 127 (55) |
| Complainant | |
| Parent/guardian | 109 (46) |
| Patient | 88 (38) |
| Son/daughter | 11 (5) |
| Spouse/partner | 10 (4) |
| Other family member | 9 (4) |
| Healthcare professional | 5 (2) |
| Other | 2 (1) |
| Staff member complaint relates to | |
| GP | 185 (79) |
| Triage nurse | 8 (3) |
| Administrative staff | 6 (3) |
| Multiple healthcare professionals | 3 (1) |
| Other | 32 (14) |
a
Age was missing for one person.
b
Sex was missing for two people.
c
GMS card details missing for nine people.