Table 2.

Mean and SD of the items, components, and overall scores of the MRPS among respondents (N = 358)

	Number	Mean	SD
Component-1 Communication and respect	358	3.80	0.77
Item 1 The office receptionist was courteous	351	3.66	0.98
Item 9 My therapist thoroughly explained the treatment(s) I received	358	3.40	1.19
Item 10 My therapist treated me respectfully	358	4.15	0.85
Item 11 The office staff was respectful	352	4.05	0.89
Item 12 The therapist’s assistant/aide was respectful	328	3.95	0.88
Item 14 My therapist answered all my questions	358	3.75	1.04
Item 15 My therapist advised me how to avoid future problems	358	3.78	1.07
Item 18 My therapist gave me detailed home program instructions	358	3.75	1.10
Component-2 Convenience	358	3.26	0.64
Item 2 The registration process was appropriate	358	3.64	0.98
Item 3 The waiting area was comfortable	347	3.21	1.18
Item 4 The office location was convenient	358	2.95	1.22
Item 5 This office provided convenient parking	341	2.94	1.30
Item 6 I did not wait too long to see my therapist	358	3.27	1.16
Item 7 The office hours were convenient for me	358	3.56	1.06
Component-3 Quality time	358	3.33	0.91
Item 6 I did not wait too long to see my therapist	358	3.27	1.16
Item 8 My therapist spent enough time with me	358	3.21	1.25
Item 13 My therapist listened to my concerns	358	3.52	1.20
Component-4 Person-focused care	358	3.44	0.95
Item 3 The waiting area was comfortable	347	3.21	1.18
Item 16 The office and its facilities were clean	358	3.75	1.06
Item 17 The office used up-to-date equipment	358	3.35	1.19
Global items
Item 19 Overall, I am completely satisfied with the services I receive from my therapist	358	3.56	1.21
Item 20 I would return to this office for future care	358	3.49	1.25
Overall MRPS score (20-item)	358	3.54	0.67