Table 2.
Summary of respondent demographics.
| Demographic variables | Number of respondents (percentage) | |
|---|---|---|
| Domicile | Jabodetabek | 103 (81%) |
| Non-Jabodetabek in Java Island | 18 (14%) | |
| Non-Java Island | 6 (5%) | |
| Gender | Male | 60 (47%) |
| Female | 67 (53%) | |
| Age | <20 years | 16 (13%) |
| 20–30 years | 85 (67%) | |
| 31–40 years | 14 (11%) | |
| >40 years | 12 (9%) | |
| Last education level | SD/SMP/SMA equivalent | 77 (61%) |
| Diploma | 12 (9%) | |
| S1/Bachelor's degree | 36 (28%) | |
| S2/Master's degree | 2 (2%) | |
| S3/Doctorate | 0 (0%) | |
| Current job | Student | 62 (49%) |
| PNS/TNI/POLRI | 16 (12%) | |
| Employee | 25 (20%) | |
| Entrepreneur | 11 (9%) | |
| Other | 13 (10%) | |
| Frequency of use of Mobile JKN services in the last six months | 1–5 times | 108 (85%) |
| 6–10 times | 12 (9%) | |
| >10 times | 7 (6%) | |
| Frequency of health referrals in the last six months | 1–5 times | 120 (94%) |
| 6–10 times | 5 (4%) | |
| >10 times | 2 (2%) | |
| Features that are often used on Mobile JKN | JKN Information | 78 (61,42%) |
| Location | 61 (48,03%) | |
| Participant | 59 (46,46%) | |
| Payment Dues | 56 (44,09%) | |
| VA Check (Virtual Account) | 23 (18,11%) | |
| Service | 33 (25,98%) | |
| Health history screening | 18 (14,17%) | |
| Complaint | 20 (15,75%) | |
| Others | 2 (1,57%) | |
| Referral health facilities | Primary healthcare center | 80 (63%) |
| Hospital | 47 (37%) | |
| Use of funds or personal insurance in the context of referrals | Ever | 41 (32%) |
| Never | 86 (68%) | |