Table 6.
Criteria weight score.
| Rank | Dimension criteria | Criteria's code | Criteria | Weight |
|---|---|---|---|---|
| 1 | System quality | SYQ7 | Easy access anywhere | 0.04256039 |
| 2 | Information quality | INQ3 | Sufficient and relevant information | 0.04219069 |
| 3 | Service quality | SEQ6 | Ease of user service | 0.04216464 |
| 4 | Information quality | INQ6 | Accuracy of information | 0.04215937 |
| 5 | Information quality | INQ5 | Ease of reading information | 0.04215792 |
| 6 | System quality | SYQ1 | Ease of monitoring activities | 0.04212578 |
| 7 | Information quality | INQ1 | Easy access to information | 0.04211588 |
| 8 | System quality | SYQ8 | Fast and efficient communication support | 0.04210198 |
| 9 | System quality | SYQ3 | Ease of user interface | 0.04200421 |
| 10 | System quality | SYQ4 | Adequate system support | 0.04195183 |
| 11 | System quality | SYQ2 | Ease of learning the system | 0.04188499 |
| 12 | Service quality | SEQ5 | Trusted system for service | 0.04180447 |
| 13 | Information quality | INQ4 | Ease of obtaining factual information | 0.041746 |
| 14 | Information quality | INQ7 | Usefulness of information | 0.04172729 |
| 15 | System quality | SYQ9 | Security protection and system privacy | 0.04170559 |
| 16 | System quality | SYQ5 | System response time | 0.04126339 |
| 17 | Service quality | SEQ4 | Responsive system | 0.04117002 |
| 18 | Service quality | SEQ2 | Reliability in completing the service | 0.04109873 |
| 19 | Service quality | SEQ7 | Consistent service availability | 0.04109075 |
| 20 | Service quality | SEQ1 | User guide and help function | 0.04106886 |
| 21 | System quality | SYQ6 | Supports decision making | 0.04102111 |
| 22 | Service quality | SEQ3 | Supports continuous improvement | 0.04098643 |
| 23 | Information quality | INQ2 | Information is real-time | 0.04098116 |
| 24 | Information quality | INQ8 | Information is always updated | 0.04091851 |