Table 5.

Rotated factor matrix of the analysis of the GPAQ-J

No.	Item	Component 1	Component 2	Component 3
2	Receptionists	0.179	0.633	0.081
3a	Availability of surgery (any GP)	0.247	0.529	−0.008
4b	Waiting times at surgery	0.108	0.665	−0.044
5a	Quality of phone call (length of time, etc.)	0.137	0.775	0.175
5b	Availability of doctors on the phone	0.245	0.702	0.245
5c	Doctor’s or nurse’s phone support	0.139	0.795	0.127
6b	Continuity of care	0.223	0.495	0.136
7a	GP questioning	0.706	0.202	0.121
7b	GP attention	0.832	0.167	0.109
7c	GP putting you at ease	0.817	0.291	0.032
7d	GP involving you in decisions	0.84	0.188	0.179
7e	GP explanations	0.794	0.194	0.209
7f	GP spending time with you	0.631	0.263	0.078
7 g	GP patience	0.848	0.198	0.134
7 h	GP caring and concern	0.779	0.154	0.152
8a	Able to understand your problem	0.266	0.196	0.857
8b	Able to keep yourself healthy	0.192	0.15	0.885

GP general practitioner, GPAQ-J Japanese version of General Practice Assessment Questionnaire

Items loading >0.3 on a component are considered substantive, and those are bolded