Table 3.

Interview extract

1	I	And did that influence your behaviour in this case?
2	T	Eh no, I thought: just let them talk for a moment
3	I	You just let them talk for a moment
4	T	[…] And sometimes it’s good to let residents tell the
5		story in detail, because I also think that, you know,
6		that also makes the experience- experiences come
7		more to life so that we can discuss it with each other.
8		So that it isn’t just a story, with some dry facts. That’s
9		why I think it’s also important to give feedback
10	I	Ok. So that others can imagine it too
11	T	Yes
12	I	Then it gets more lively?
13	T	It gets livelier, yes
14	I	And that makes giving feedback easier?
15	T	It fits better
16	I	It fits better, ok
17	T	Yes
18	I	Fits what actually happened, you mean?
19	T	Yes