Table 2.

Confirmatory factor analysis and model fit

Variables	χ2	GFI	AGFI	NFI	CFI	RMRS	RMSEA
Deep acting	71.92	0.92	0.85	0.89	0.90	0.04	0.12
Surface acting	3.17	0.99	0.97	0.98	0.99	0.01	0.03
Work engagement	233.90	0.90	0.85	0.90	0.91	0.03	0.11
Work burnout	254.28	0.90	0.86	0.92	0.93	0.01	0.09
Service delivery	167.77	0.92	0.89	0.91	0.93	0.01	0.07
Customer orientation	120.95	0.93	0.90	0.93	0.95	0.02	0.08

AGFI, adjusted goodness of fit index; CFI, comparative fit index; GFI, goodness of fit index; NFI, normed fit index; RMESA, root mean square error of approximation; RMRS, root mean square residual.