Table 3.

The correlation and validity test of the variables

Variables		X1	X2	X3	X4	X5	X6
X1: Deep acting		0.93
X2: Surface acting		−0.16*	0.78
X3: Work engagement		0.30*	−0.23*	0.80
X4: Work burnout		0.18*	0.30*	−0.68*	0.81
X5: Service delivery		0.37*	−0.20*	0.53*	−0.36*	0.86
X6: Customer orientation		0.41*	0.25*	0.69*	−0.50*	0.64*	0.83
Validity test	CR	0.93	0.76	0.95	0.95	0.97	0.96
	AVE	0.87	0.61	0.64	0.65	0.74	0.69

The shaded section: discriminant validity; The nonshaded section: correlation.

AVE, average variance extracted; CR, construct reliability.

*p < 0.001.