Table 4.

Case series Web pages feedback.

Theme	Comments
Hardware accessibility	“They were too difficult to access, the website was only available on a computer and I don’t have one.” “It was too much effort to go to the drop-in sessions that the trust hosted to use the website.”
Software accessibility	“It meant finding the handouts, getting to a computer, and writing in the address to access the website, as well as a number of instructions just with the welcome pack, it’s asking a lot of effort.” “The password got sent separately by post, I lost it.” “It was difficult to remember how to use.”
User interface	“Interface was not user friendly or self-explanatory. Finding things on the page was difficult even once I’d managed to login.”