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Major topics related to use of phone from the satisfaction survey.
| Topics | Number of comments (n=45)a, n (%) | |
| Positive comments | 38 (84) | |
|
|
Accessibility and convenience of calls | 21 (47) |
|
|
Flexibility | 7 (16) |
|
|
Privacy and anonymity | 4 (9) |
|
|
Liked phone calls | 4 (9) |
|
|
Text reminders | 2 (4) |
| Negative comments | 7 (16) | |
|
|
Would prefer in-person services | 4 (9) |
|
|
Barriers associated with telephone use | 3 (7) |
a45 comments provided by 39 participants (some provided multiple comments).
