. Author manuscript; available in PMC: 2022 Dec 1.

Published in final edited form as: J Patient Saf. 2021 Dec 1;17(8):e1278–e1284. doi: 10.1097/PTS.0000000000000510

Table 4.

Communication and Responsive Ratings by Randomization Group

	Intervention		Control
Item Set: Timing	N	Mean (SD)	N	Mean (SD)	p-value
Communication Rating: Baseline	58	3.63 (.48)	53	3.77 (.40)	p=.11
Communication Rating: Follow-up	23	3.59 (.52)	21	3.68 (.48)	p=.53
Responsiveness Rating: Follow-up	22	3.38 (.86)	21	3.36 (.84)	p=.93

Table note: Higher values indicate more positive ratings [possible score range 1–4]. Cronbach’s alpha for the communication items (calculated on the baseline data) = .95; Cronbach’s alpha for the responsiveness items = .97. Independent t-tests.