| Family doctor |
A family doctor has no time to deal with social issues At least 1–2 times a year, the patient should visit a family doctor |
Management of services |
Rate of service provision Timely provision of services Time of services Provision of services by phone Time management of services |
| Accessibility |
Registration Access to family doctors Calls to the patient’s home Management of revisits Patients’ queue management |
Accessibility |
Patients’ queue management |
| Examination |
Examination performance at the primary level, and payment for additional medical services at the primary level |
Principles of marketing |
Place of health care organization Priority in patients number of growth |
| Management of workload |
Necessary to carry out a number of services Workload of family doctor and management (work volume, financial resources) Provision of health care services to patients Services at the secondary level are provided in the same building as those at the primary level Occupational safety Working procedures Document management procedures Accreditation is business card (procedures, management, and other managerial procedures) Infrastructure |
Management of workload |
A family doctor solves 80% of patient’s problems Occupational safety |
| Communication |
Doctor-patient communication Suitable provision of health care services |
Communication |
Contact of family doctor-patient Culture of staff communication Inter-institutional communication Relations with partners (school workers, hospital staff, social workers) |
| Quality |
Quality of services |
Quality |
Quality of service Quality is the organization’s activities corresponding to a contract with the health insurance funds and medical rate |
| Financial resources |
Financial resources of organization |
Financial resources |
Attraction of additional financial resources |
| Patients |
Number of patients Retention of existing patients |
Management of documents |
Documents |
| Health promotion |
Promoting healthy lifestyles Implementation of health programs Health coordinators engaged in health programs and communication with a patient |
Health promotion |
Diseases prevention Projects of health promotion |
| Management of decisions |
Management model of organization |
Management of decisions |
To provide assistance to people at the specified level Effective organization (administrative priorities) |
| Image building |
The role of media in shaping a positive image of health care organizations, information about health programs |
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