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. 2018 Dec 19;15(12):2914. doi: 10.3390/ijerph15122914

Table 4.

Patients’ satisfaction withthe dispensing and counseling practices (n = 1088).

Measures Not at All Satisfied
n (%)
Not Very Satisfied
n (%)
Fairly Satisfied
n (%)
Satisfied
n (%)
Very Satisfied
n (%)
MS ± SEM
Are you satisfied with dispensing time? 415
(38.1)
199
(18.2)
305
(28.0)
133
(12.2)
36
(3.3)
2.24 ± 0.03
Are you satisfied that the pharmacist/staff consult and cooperate with the physician for the correct dispensing of medicines to you? 268
(24.6)
205
(18.8)
337
(30.9)
256
(23.5)
22
(2.0)
2.59 ± 0.03
Are you satisfied with dispensing pattern like care and proper labeling? 191
(17.5)
71
(6.5)
429
(39.4)
165
(15.1)
232
(21.3)
3.16 ± 0.04
Are you satisfied that instructions on your medications are easily readable? 13
(1.2)
8
(0.7)
11
(1.0)
607
(55.7)
449
(41.2)
4.35 ± 0.02
Do you afford waiting time? 415
(38.1)
198
(18.2)
313
(28.7)
129
(11.8)
33
(3.0)
2.23 ± 0.03
Are you satisfied with attitude of counseling person? 14
(1.3)
15
(1.3)
231
(21.2)
526
(48.3)
302
(27.7)
3.99 ± 0.02
Are you satisfied with knowledge of counseling person? 401
(36.8)
213
(19.5)
289
(26.5)
134
(12.3)
51
(4.6)
2.28 ± 0.03
Are you satisfied with the communication method of counseling person was effective enough? 26
(2.4)
22
(2.0)
357
(32.8)
564
(51.8)
119
(10.9)
3.66 ± 0.02
Are you satisfied with counseling time? 373
(34.2)
182
(16.7)
261
(23.9)
214
(19.6)
58
(5.3)
2.45 ± 0.03
Are you satisfied with counseling without request? 9
(0.8)
12
(1.1)
589
(54.1)
167
(15.3)
311
(28.5)
3.69 ± 0.02
Are you satisfied with additional counseling on request or re- counseling (if requested, they will provide)? 13
(1.2)
35
(3.2)
345
(31.7)
578
(53.1)
117
(10.7)
3.69 ± 0.02
Are you satisfied with privacy for discussions? 287
(26.3)
224
(20.5)
308
(28.3)
218
(20.0)
51
(4.6)
2.56 ± 0.03
Are you satisfied about storage information of your medication, provided by pharmacy (if provided any) 204
(18.7)
278
(25.5)
355
(32.6)
244
(22.4)
7
(0.6)
2.6 ± 0.03
Are you satisfied about enquiries of compliance to the previously dispensed prescription? (if provided any) 372
(34.2)
136
(12.5)
295
(27.1)
234
(21.5)
51
(4.6)
2.5 ± 0.03
Did they provide you any knowledge to dietary compliance regarding your disease? (if provided any) 256
(23.5)
211
(19.3)
489
(44.9)
89
(8.1)
43
(3.9)
2.49 ± 0.03
Are you satisfied about the provided knowledge for physical exercise regarding your health? (if provided any) 117
(10.7)
258
(23.7)
186
(17.1)
378
(34.7)
149
(13.6)
3.16 ± 0.03
Are you satisfied about the knowledge provided for smoke cessation regarding your health? (if provided any) 256
(23.5)
277
(25.4)
248
(22.7)
173
(15.9)
134
(12.3)
2.68 ± 0.04
Are you satisfied by the interest of pharmacy staff in your medical conditions improvement or any complication and disease controlled? 364
(33.4)
307
(28.2)
217
(19.9)
187
(17.1)
13
(1.2)
2.24 ± 0.03
Are you satisfied with necessary instructions and warnings about your medications (side effects, drug-drug interactions, food and drug interactions), especially for medications received for the 1st time? 341
(31.3)
211
(19.4)
289
(26.5)
188
(17.2)
59
(5.4)
2.46 ± 0.03
Are you satisfied thatpharmacist or staff explains the treatment periodsufficiently (especially when you receive a medication for the 1st time) 354
(32.5)
189
(17.3)
311
(28.5)
119
(10.9)
115
(10.5)
2.49 ± 0.04
Are you satisfied that pharmacist or staff tries to make sure that you understand how to take your medications properly? 156
(14.3)
198
(18.1)
415
(38.1)
213
(19.5)
106
(9.7)
2.92 ± 0.03