Table 4.
Measures | Not at All Satisfied n (%) |
Not Very Satisfied n (%) |
Fairly Satisfied n (%) |
Satisfied n (%) |
Very Satisfied n (%) |
MS ± SEM |
---|---|---|---|---|---|---|
Are you satisfied with dispensing time? | 415 (38.1) |
199 (18.2) |
305 (28.0) |
133 (12.2) |
36 (3.3) |
2.24 ± 0.03 |
Are you satisfied that the pharmacist/staff consult and cooperate with the physician for the correct dispensing of medicines to you? | 268 (24.6) |
205 (18.8) |
337 (30.9) |
256 (23.5) |
22 (2.0) |
2.59 ± 0.03 |
Are you satisfied with dispensing pattern like care and proper labeling? | 191 (17.5) |
71 (6.5) |
429 (39.4) |
165 (15.1) |
232 (21.3) |
3.16 ± 0.04 |
Are you satisfied that instructions on your medications are easily readable? | 13 (1.2) |
8 (0.7) |
11 (1.0) |
607 (55.7) |
449 (41.2) |
4.35 ± 0.02 |
Do you afford waiting time? | 415 (38.1) |
198 (18.2) |
313 (28.7) |
129 (11.8) |
33 (3.0) |
2.23 ± 0.03 |
Are you satisfied with attitude of counseling person? | 14 (1.3) |
15 (1.3) |
231 (21.2) |
526 (48.3) |
302 (27.7) |
3.99 ± 0.02 |
Are you satisfied with knowledge of counseling person? | 401 (36.8) |
213 (19.5) |
289 (26.5) |
134 (12.3) |
51 (4.6) |
2.28 ± 0.03 |
Are you satisfied with the communication method of counseling person was effective enough? | 26 (2.4) |
22 (2.0) |
357 (32.8) |
564 (51.8) |
119 (10.9) |
3.66 ± 0.02 |
Are you satisfied with counseling time? | 373 (34.2) |
182 (16.7) |
261 (23.9) |
214 (19.6) |
58 (5.3) |
2.45 ± 0.03 |
Are you satisfied with counseling without request? | 9 (0.8) |
12 (1.1) |
589 (54.1) |
167 (15.3) |
311 (28.5) |
3.69 ± 0.02 |
Are you satisfied with additional counseling on request or re- counseling (if requested, they will provide)? | 13 (1.2) |
35 (3.2) |
345 (31.7) |
578 (53.1) |
117 (10.7) |
3.69 ± 0.02 |
Are you satisfied with privacy for discussions? | 287 (26.3) |
224 (20.5) |
308 (28.3) |
218 (20.0) |
51 (4.6) |
2.56 ± 0.03 |
Are you satisfied about storage information of your medication, provided by pharmacy (if provided any) | 204 (18.7) |
278 (25.5) |
355 (32.6) |
244 (22.4) |
7 (0.6) |
2.6 ± 0.03 |
Are you satisfied about enquiries of compliance to the previously dispensed prescription? (if provided any) | 372 (34.2) |
136 (12.5) |
295 (27.1) |
234 (21.5) |
51 (4.6) |
2.5 ± 0.03 |
Did they provide you any knowledge to dietary compliance regarding your disease? (if provided any) | 256 (23.5) |
211 (19.3) |
489 (44.9) |
89 (8.1) |
43 (3.9) |
2.49 ± 0.03 |
Are you satisfied about the provided knowledge for physical exercise regarding your health? (if provided any) | 117 (10.7) |
258 (23.7) |
186 (17.1) |
378 (34.7) |
149 (13.6) |
3.16 ± 0.03 |
Are you satisfied about the knowledge provided for smoke cessation regarding your health? (if provided any) | 256 (23.5) |
277 (25.4) |
248 (22.7) |
173 (15.9) |
134 (12.3) |
2.68 ± 0.04 |
Are you satisfied by the interest of pharmacy staff in your medical conditions improvement or any complication and disease controlled? | 364 (33.4) |
307 (28.2) |
217 (19.9) |
187 (17.1) |
13 (1.2) |
2.24 ± 0.03 |
Are you satisfied with necessary instructions and warnings about your medications (side effects, drug-drug interactions, food and drug interactions), especially for medications received for the 1st time? | 341 (31.3) |
211 (19.4) |
289 (26.5) |
188 (17.2) |
59 (5.4) |
2.46 ± 0.03 |
Are you satisfied thatpharmacist or staff explains the treatment periodsufficiently (especially when you receive a medication for the 1st time) | 354 (32.5) |
189 (17.3) |
311 (28.5) |
119 (10.9) |
115 (10.5) |
2.49 ± 0.04 |
Are you satisfied that pharmacist or staff tries to make sure that you understand how to take your medications properly? | 156 (14.3) |
198 (18.1) |
415 (38.1) |
213 (19.5) |
106 (9.7) |
2.92 ± 0.03 |