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. 2018 Dec 21;6(4):e51. doi: 10.2196/medinform.9495

Table 5.

Patient satisfaction rates in the 3 groups (N=67,740).

Patient satisfaction Medical prescription group (n=35,021), n (%) Medical advice group (n=21,887), n (%) Face-to-face consultation group (n=10,832), n (%) Total, n (%)
Very satisfied 28,718 (82.00) 17,838 (81.50) 9131 (84.30) 55,687 (82.21)
Satisfied 3152 (9.00) 1860 (8.50) 879 (8.11) 5891 (8.70)
Basic satisfied 1752 (5.00) 1292 (5.90) 517 (4.77) 3561 (5.26)
Unsatisfied 701 (2.0) 547 (2.5) 206 (1.90) 1454 (2.14)
No comment 698 (2.0) 350 (1.6) 99 (0.91) 1147 (1.69)