Table 1.

Levels of Satisfaction with Patient and Family-Centered Practice at the Royal Children's Hospital Gender Service

	Parents							Patients
		Dissatisfied/very dissatisfied		Neither dissatisfied nor satisfied		Satisfied/very satisfied			Dissatisfied/very dissatisfied		Neither dissatisfied nor satisfied		Satisfied/very satisfied
	N	%	n	%	n	%	n	N	%	n	%	n	%	n
Understand young person's concerns	112	1.8	2	8.9	10	89.3	100	52	7.7	4	7.7	4	84.6	44
Understand family's concerns	112	4.5	5	9.8	11	85.7	96	52	3.8	2	15.4	8	80.8	42
Are caring and warm	112	1.8	2	8.0	9	90.2	101	52	7.7	4	7.7	4	84.6	44
Respect family's opinions and feelings	110	2.7	3	8.2	9	89.1	98	52	1.9	1	17.3	9	80.8	42
Respect young person's opinions and feelings	111	0.9	1	4.5	5	94.6	105	52	5.8	3	11.5	6	82.7	43
Have knowledge in the area of gender	110	0.0	0	6.4	7	93.6	103	52	3.9	2	5.8	3	90.4	47
Maintain young person's confidentiality	111	0.9	1	2.7	3	96.4	107	52	1.9	1	1.9	1	96.2	50
Encourage me to ask questions	110	4.5	5	8.2	9	87.3	96	52	5.8	3	9.6	5	84.6	44
Information on gender or gender management options (if provided)	85	4.7	4	9.4	8	85.9	73	49	4.1	2	14.3	7	81.6	40
Information of community gender supports and information (if provided)	86	5.8	5	19.8	17	74.4	64	42	4.8	2	28.6	12	66.7	28
Administration staff	110	7.3	8	11.8	13	80.9	89	50	8.0	4	24.0	12	68.0	34
Staff at outpatients' desk	111	4.5	5	9.0	10	86.5	96	52	1.9	1	19.2	10	78.8	41
Respect for young person's privacy by administration/outpatients	111	0.9	1	8.1	9	91.0	101	51	2.0	1	7.8	4	90.2	46
Overall satisfaction with RCHGS	111	1.8	2	9.9	11	88.3	98	52	7.7	4	0.0	0	92.3	48
Wait time for first appointment	110	33.6	37	12.7	14	53.6	59	51	29.4	15	27.5	14	43.1	22

RCHGS, Royal Children's Hospital Gender Service.