Table 2.

Examples of patient-centred care (PCC) measurement classified according to the person-centred care framework¹⁸

PCC measure classification	Domain	Example of ways to measure PCC
Structure (n=80)	Supporting a workforce committed to PCC.	The development needs of healthcare personnel are met by ongoing review through supervision, appraisal and individual development plans.22 All staff and volunteers can articulate person-centred principles and practices applicable to their role(s) and demonstrate their implementation.32
	Providing a supportive and accommodating PCC environment.	Residents have a choice of a private room.32 Patient satisfaction survey translated into Spanish.44
Process (n=343)	Cultivating communication.	(Regular) doctor involving patients in decisions about care or treatment.27 Making use of open-ended questions in a conversation with the patient.31 Patient had the knowledge and support to make decisions.30 Regular doctor providing easy-to-understand explanations.28
	Respectful and compassionate care.	Patient received emotional support from nurses if needed.30 Giving confidence to the patient.29 Does the general practitioner pay attention to patients’ needs?20
Outcome (n=79)	Patient-reported outcomes.	Measures are in place to assess and provide feedback on the interpersonal skills of healthcare personnel.22 Regarding infertility treatment, patients would like to see all members of the infertility treatment team following the same policy.42