Table 4.

Technology features and services in the Infrastructure Maturity Model (IMM).

Maturity level	Data use	Technology services
Level 8	Orchestrated	Ability to link and coordinate processes in a centralized and automated fashion Agile infrastructure, adaptable to the changing needs of the facility
Level 7	Contextualized	Clinical processes customized to role and context Closed loop alerts and tasks Patient, staff, physical devices, and other resource location identification Analytics and dynamic resource management
Level 6	Integrated	Clinical processes on mobile devices Combined info views for staff and patients Bring your own device for staff and patients Building Management Systems integration Location services for key staff
Level 5	Externalized	Ability to virtualize the major clinical and operational hospital services for delivery independent of location
Level 4	Mobile	Clinical data available on mobile devices Widely used mobile voice communications Video services where needed High level of collaboration services Intelligent patient services Duress services widely available Locations services for equipment
Level 3	Fixed	Broad digital clinical data availability Ordering and reporting largely paper Results online, clinical data repository Integrated and distributed telephony services High performance personal computers
Level 2	Tactical	Department level apps to selected staff Ordering/reporting/accessing are paper-based Centralized high-quality telephony services
Level 1	Administrative	Limited clinical applications Paper-based systems Analogue voice communications