Table 1. Preintervention Survey Item Mean Responses With 95% CIs.

Question	M (95% CI)a
I sit at the bedside.	3.4 (3.0–3.7)
I discuss medication side effects.	2.6 (2.4–2.9)
I discuss wait time expectations.	3.2 (2.8–3.5)
I thank my patients.	2.5 (2.1–2.9)
I acknowledge all in room.	4.0 (3.7–4.4)
I give anticipated disposition.	3.5 (3.2–3.8)
Ninety seconds to tell story.	3.6 (3.2–4.0)
I explain exam findings.	3.0 (2.6–3.3)
I convey concern for patient comfort.	3.3 (3.1–3.6)
I convey concern for patient safety.	2.9 (2.6–3.2)
I give regular, timely updates.	3.3 (3.0–3.5)

Abbreviation: CI, confidence interval.

^aOn a 5-point Likert scale (1 = never, 5 = always).