Table 2. Postintervention Survey Item Mean Responses With 95% CIs.

Question	M (95% CI)a
I ask about medication allergies.	3.7 (3.3–4.2)
My appearance affects patient satisfaction.	4.1 (3.8–4.4)
My attitude toward patient satisfaction has changed.	3.4 (2.9–3.8)
I assess patient expectations.	3.8 (3.5–4.0)
I discuss non-narcotic alternatives for pain.	4.3 (4.0–4.7)
I seek patient understanding of discharge instructions.	3.1 (2.7–3.5)
I speak highly of the medical team.	4.1 (3.8–4.4)
I communicate quality of care.	3.3 (2.8–3.7)
I am more knowledgeable about how to improve patient satisfaction in the ED.	4.1 (3.7–4.4)
I sit at the bedside.	3.9 (3.4–4.3)
I discuss medication side effects.	3.2 (2.7–3.6)
I discuss wait time expectations.	3.7 (3.3–4.1)
I thank my patients.	3.4 (2.8–3.9)
I acknowledge all in room.	4.4 (4.1–4.7)
I give anticipated disposition.	4.1 (3.8–4.4)
Ninety seconds to tell story.	3.8 (3.3–4.3)
I explain exam findings.	3.6 (3.1–4.1)
I convey concern for patient comfort.	3.3 (2.8–3.7)
I convey concern for patient safety.	3.3 (2.8–3.7)
I give regular, timely updates.	3.8 (3.5–4.1)

Abbreviations: CI, confidence interval; ED, emergency department.

^aOn a 5-point Likert scale (1 = completely disagree, 5 = completely agree).