Table 1. Sample Workshop Agenda.

Time	Topic	Appendix
5 min.	Introduction, review of goals and objectives.
10–15 min.	Small-group conflict resolution case discussion one. Participants are given a challenging and emotional topic on which to negotiate and come to a consensus conclusion.	C
15 min.	Small groups report and debrief. Groups report their consensus decision and review the challenges that faced them in approaching the topic.
5–15 min.	Team dynamics and conflict resolution hierarchy large-group didactic. Discussion of group dynamics that lead to conflict, presentation of a structured approach to conflict resolution.	A, B
10 min.	Small-group GRPI brainstorm. Groups identify at least one conflict situation or theme that faces physicians or learners, attributable to problems with GRPI (at least one example for each). Scribe versus flip chart and report.	B
10 min.	Small groups report out their GRPI themes. Large group discusses types of conflict participants have experienced in medicine.
10 min.	Conflict resolution styles large-group didactic.	A, B
5–15 min.	Break.
10–20 min.	Small-group conflict resolution case discussion two. Select a different case, intended to be more emotionally/ethically challenging. Participants are advised to try to use GRPI during discussion. If time allows, use the last 5 minutes for individual self-reflection.	B, C
10 min.	Small groups report and debrief. Groups report their consensus decision and review the challenges that faced them in approaching the topic. Reflect on whether the workshop tools were used and whether they were successful. What questions still remain?
5 min.	Nonverbal communication overview.	D
10–15 min.	Group critique of nonverbal cues in diplomacy. Images of diplomatic discussions are critiqued based on nonverbal features. Brainstorm for 3 minutes per image, for three to five images.	D
5–15 min.	Small-group nonverbal cues exercise. An exercise from improvisational theatre requires participants to observe each other and communicate without speech to accomplish an objective. Consider adding one or more tongue twisters depending on time.	D
10–15 min.	Large-group debrief and discussion of personal approaches and barriers to conflict resolution education.
5 min.	Wrap-up and workshop evaluation. Hand out personal self-reflection form, give participants several weeks to complete, and set a future date to come back together to discuss the conflicts they have experienced.	E, F

Abbreviation: GRPI, goals, roles, processes, and interpersonal skills.