Box 3. Perceived impact of relationships established between GPs and CPs during the PCPP on community pharmacy practice.

Improved GP–CP relationships 'Before [the scheme], if I’ve got a query about medication for patients [I would] often leave it with the receptionist … but on occasions I felt I needed to ask the question twice because … the thing that I was asking hadn’t been transferred in the way that I wanted, so I got an answer to a slightly different question. Whereas once I started to work there, I think the reception staff felt a little bit more like I belonged with them as well, so … if I went late morning, they’ll say “They’re free — just go through”.' (CP13, interview) 'I think I’ve certainly had a few more of the [New Medicines Service referrals by a GP] because [it is] an opportunity to speak to the GPs and fill in their gaps on knowledge.' (CP14, interview) Improved care in community pharmacy 'The pharmacy customers felt reassured (and were more confident in asking advice) at the pharmacy after seeing me at the surgery; [GP–CP joint-working] made the process of reordering/chasing up prescriptions smoother and easier. Working together with the staff at the surgery has been useful to sort out of stock/prescription issues in the best interest of the patient.' (CP3, survey) 'I think a lot of things I can see there in the surgery then send it back to the pharmacy in a very quick way.' (CP15, interview)